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During your stay, your degree of satisfaction was

	Extremely satisfied		Satisfied		Indifferent		Unsatisfied		Extremely unsatisfied
	10	9	8	7	6	5	4	3	2	1
Overall experience
Overall quality of services
Accomodation

	Surely yes		Probably yes		Maybe		Probably not		Definitely not
	10	9	8	7	6	5	4	3	2	1
Would you return to BW Savoy Hotel?
Would you recommend BW Savoy Hotel to other persons?
Would you recommend the Best Western brand to a family member or friend?

	Excellent		Very good		Good		Fair		Modest
	10	9	8	7	6	5	4	3	2	1
Please write the value that you received in exchange for the price you paid. It was...

Which of the following best describes your main motive for staying?

Business	Leisure
Conventions/conferences/fairs	Travelling/recreation
Seminar/training	Sports events
Business meetings/Sales seminars	Family visit/friends
Job change/relocation	Holiday/Week-end
Projects/field assignment	Other
Other business motive

During your stay, what was your degree of satisfaction regarding:

	Extremely satisfied		Satisfied		Indifferent		unsatisfied		Extremely unsatisfied		N/A
	10	9	8	7	6	5	4	3	2	1
Quality of accomodation in general
Room decoration
Bed comfort
Pillow comfort
Lighting
Room cleaning
Bathroom cleaning
Clean, fresh room odour
Order of utilities in the accomodation space

What was your degree of satisfaction regarding the hotel personnel professionalism?

	Extremely satisfied		Satisfied		Indifferent		Unsatisfied		Extremely unsatisfied		N/A
	10	9	8	7	6	5	4	3	2	1
Overall quality of personnel services
Reception personnel service
Personnel friendly attitude
Personnel skills/eficiency
Problem solving skills of the personnel
Personnel professionalism
Housekeeping personnel services

What internet navigation devices did you use while staying here?

Room wireless
In-room hardwired
Lobby computer
I didn't use internet service

What was your degree of satisfaction regarding the high-speed internet service?

	Extremely satisfied		Satisfied		Indifferent		Unsatisfied		Etremely unsatisfied		N/A
	10	9	8	7	6	5	4	3	2	1
Room wireless

What was your impression upon leaving?

	Extremely satisfied		Satisfied		Indifferent		Unsatisfied		Etremely unsatisfied		N/A
	10	9	8	7	6	5	4	3	2	1
Overall impression upon the leaving process
Rapidity/Efficiency of check-out process
Billing accuracy
Reception personnel service

Have you had any problems during your stay here?

Yes
No

Do you have any other comments regarding your staying?

Yes
No

What is the subject of your comment?

Housekeeping
Maintenance
Reservations
Reception
Services
Accomodation
Noise
Food and/or Beverage
Best Western rewards
Suggestions/Questions
Compliment
Other

Please write your comment here:

Did the Best Western brand name had any influence regarding your choice of staying here?

Yes
No

By comparison with other hotels of the same class and in the area of BW Savoy, how would you define our hotel?

Better
The same
Inferior

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